Frequently Asked Questions

At MSY Invest, the minimum order quantity is based on total order value, not units. The MOQ is €150 per order, across all categories. For custom OEM projects or sourcing, the MOQ depends on the product and required certifications.

To place an order at MSY:

1. Add products to your cart on our B2B platform.
2. Request a quote to get your proforma.
3. Your Account Manager will calculate the shipping costs based on volume and destination.
4. Once you confirm the total estimate, you can complete the payment.
5. After payment is received, we proceed with the shipment from our Belgium warehouse.

Need help registering or syncing your store via CSV/XML/API? I can assist with that too.

Yes, of course. You can request a proforma invoice before placing your order. Just send us the product references and quantities, and we’ll prepare a detailed quote including shipping options. MOQ per order is €150.

We accept bank transfers, credit/debit cards, and PayPal. All payments must be cleared before order processing. For proforma invoices or account details, our team will assist you directly after checkout.

Orders are dispatched from our Belgium warehouse, usually within 12-24 hours after payment confirmation. Delivery time depends on destination:

• Belgium & nearby countries: 1–3 working days
• Rest of Europe: 3–6 working days

You can also choose pickup from our warehouse.

We do not offer free shipping. Shipping costs are always calculated separately from the product value, based on the total volume and destination. You can also choose to collect the goods directly from our Belgium warehouse.

Yes, all orders come with tracking information. You'll receive tracking details via email once your order ships, and you can monitor progress through your account dashboard.

Click 'Register' and provide your business information including company name, VAT number, and business address. Account approval typically takes 24-48 hours.

No, creating a business account with Msy Invest is completely free. You only pay for the products you order.

To register as a B2B client, we only need your company details (name, VAT number, billing & delivery address). You can register directly on our website or send your info to our sales team. Once validated, you’ll get full access to our catalog and pricing.

All our suppliers undergo a rigorous vetting process. We conduct quality audits, require certifications, and maintain strict quality control standards throughout our supply chain.

Yes, we can offer samples per product. However, please note that our minimum order value is €150, so samples are typically included within a standard order. Let us know which products you're interested in, and we’ll guide you accordingly.